Refund & Cancellation Policy

Last updated 22 September 2026

Stopping your plan

• There is no auto-renewing mandate, so there is nothing to cancel. Your plan runs until the period you paid for ends and then returns to the free plan. Nothing further is charged.
• To stop, simply do not renew. If you would like us to end the plan sooner, or you have a billing question, email [email protected].
• No fee is charged for stopping, and we do not require a reason.

Refunds

• First payment. Request a refund within 7 days of your first payment on any paid plan and we will refund it in full, no questions asked.
• Later periods. Payments after the first are not refunded by default, because each one is a deliberate purchase — nothing is charged automatically. If a payment was made in error, email us within 7 days and we will look at it.
• Service failure. If Autogram was unable to deliver the service you paid for because of a fault on our side, we will refund the affected period in full regardless of timing.
• Not refundable. Done-for-you setup work that has already been carried out, and accounts terminated for breaching our terms.

How to request a refund

1. Email [email protected] from the address on your Autogram account.
2. Include your registered email and the Razorpay payment ID from your receipt.
3. We reply within 2 business days and confirm whether the refund is approved.

How long refunds take

Approved refunds are issued to the original payment method through Razorpay within 5 to 7 business days. Depending on your bank or UPI provider, it can take a few additional days to appear on your statement.

Questions